Refund policy

Return & Refund Policy

Last Updated: September 15, 2026

Thank you for shopping with Global Mart. We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

Returns

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.
  • The product is returned with its original packaging, tags, and accessories, if applicable.
  • The product is not damaged due to misuse, negligence, or improper handling.
  • Proof of purchase or your order details are provided.

Some products may not be eligible for return due to hygiene, safety, or other product-specific reasons.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the product and packaging

After reviewing your request, we will provide the appropriate solution, which may include a replacement or refund.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the original payment method, where applicable. The time required for the refund to appear in your account may depend on your bank or payment provider.

Shipping charges are generally non-refundable, except where the product was damaged, defective, or incorrectly sent by us.

Return Shipping

Unless the item received is damaged, defective, or incorrect, the customer may be responsible for the return shipping costs.

For damaged, defective, or incorrectly shipped items, Global Mart will determine the appropriate return or replacement arrangement.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Used or opened products where returns are restricted for hygiene or safety reasons
  • Personalized or customized products
  • Products damaged by the customer
  • Clearance or final-sale items, where clearly stated
  • Any other product specifically marked as non-returnable on its product page

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order. Cancellation requests may not be accepted once the order has been processed or shipped.

How to Request a Return

To request a return or refund, contact us using the details below and provide your order number and reason for the request.

Email: malikshanimalik191@gmail.com
WhatsApp: 03181622162

We will review your request and provide further instructions if the return is eligible.

Contact Us

If you have any questions regarding returns or refunds, please contact Global Mart:

Email: malikshanimalik191@gmail.com
WhatsApp: 03181622162

Global Mart reserves the right to update or modify this Return & Refund Policy when necessary.